Work-Family Conflict of Working Women in the Business Process Outsourcing Sector

Abstract

Introduction: Working women would have encountered inter-role conflict as they had to balance office and household work though there wasn’t much data available in this regard.

Aim: The present study was to understand the work-family conflict among working women in the (BPO) sector.

Methodology: The present study used the purposive sampling method; 80 women from all over the country were asked to fill out an online google form that recorded how they maintain office and household work working in the BOP sector, perceived stress scale, the patient health questionnaire, the subjective wellbeing index, and Work-Family conflict scale were administered on the subjects.

Result: The majority of women reported significant anxiety, depression, and well-being issue. Those in mid-level managerial positions had significantly higher stress than others (p<0.01). The stress levels positively correlated with anxiety and depression (p<0.01). The subjective well-being negatively correlated with anxiety and depression (p <0.01). Those with high stress also reported fewer social interactions and work-family conflict.

Conclusion: Comprehensive plans are necessary to support women’s mental health and well-being and delineate work-family conflict mechanisms in the BPO sector.