The Understanding of Crisis Management in Organization: A Review

Abstract

The crisis is mainly associated with disasters and hazards that ruthlessly negate the organization’s functionality where an
urgent response is not taken to mitigate it. The functional aspect impacts the organization positively while the dysfunctional
aspect leaves the organization with negative and destructive consequences just like a crisis. Crisis management is a process
that includes identifying and evaluating crisis signals and needs to take and implement necessary precautions to overcome a
crisis with minimal damage. The purpose of this study is to provide a comprehensive literature review on crisis management,
impact on mental health, consequences and strategies to deal with crisis in the institutes and organizations. Such situations
require multidisciplinary crisis management teams at different administrative levels. Moreover, structuring work processes,
open, precise, and regular communication, as well as anticipatory, goal-oriented, and effective problem-solving, are described
as particularly effective behaviors in crisis management teams.